Measuring Online Influence

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Klout Acquires Blockboard to take Influence Local & Mobile!

Tuesday, February 7th, 2012



We’re only a few weeks into 2012 and already have more great news. Klout has acquired Blockboard! This is Klout’s first acquisition, and it’s a very important one for us.

To keep driving toward our mission of unlocking every user’s influence, we need to make Klout useful and accessible wherever they are – whether they’re at home or on the go. Blockboard has built an amazing local-mobile app that connects neighbors to build stronger communities through technology. You may have seen it featured in Techcrunch or AllThingsD. This simple, well-designed tool gives people a way to communicate with their neighbors about everything from local news and tips to lost pets and broken streetlights.

With their experience, Blockboard brings an awareness of how social media can be meaningfully woven into the fabric of a local community, as well as a killer mobile app development team. Integrating the Blockboard team, technology and expertise is a significant investment into enriching the local and mobile experience for our passionate users, and will be an incredible boost for all of us.

Blockboard’s entire staff is joining Klout, and we can’t wait to get started!

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Getting Ready for a Big 2012

Tuesday, January 3rd, 2012

It’s the new year, and we’re proud to kick things off by announcing a new round of funding! At Klout, we’ve established ourselves as not only the leader in influence but as a key component of the social web. Our mission is to empower every person by unlocking their influence and this funding will allow us to scale that vision.

We’ve already made significant investments in both engineering and infrastructure, and with this funding we’ll invest further in these areas so we can continue to provide the most accurate and transparent measurement of influence. We’ll also help our community become better users of social media, expand Klout Perks so that all influencers are rewarded for their influence, and make it clear why it pays to have Klout.

It’s early in our journey, but we know how passionate people are about their Klout scores and we take this responsibility very seriously. I couldn’t be more proud of the team here at Klout and their commitment to building amazing products and technology.

The round was once again led by Kleiner Perkins and we were lucky enough to have Institutional Venture Partners and Venrock join us along with previous investors Greycroft and ff Venture Capital participating. We are also really excited to have Chi-Hua Chien from Kleiner Perkins join Bing Gordon, Allen Morgan and myself on the Klout board of directors.

2011 was an amazing year here at Klout and we are looking forward to an even bigger 2012. Thank you for all your support in helping us reach this exciting milestone and Happy New Year!

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CapitalOne Offers Bonus Rewards Based on Klout

Thursday, December 15th, 2011

At Klout, our goal is to empower everyone by unlocking their influence. This means measurement. But it also means engaging innovative businesses like Capital One to partner on programs that recognize and reward influence.

Capital One just launched a holiday promotion with Klout to reward cardholders, offering bonus rewards based on individual Klout scores. This means that everyone who participates – with a Klout score of 10 to a Klout score of 100 – gets some form of bonus rewards based on their influence. Not too shabby.

We always urge companies to think about rewarding customers for more than just their ability to spend, and to think about ways to reward customers for their influence and reputation. Certainly, our Klout Perks program was designed to reward social currency. There are big opportunities for companies to take a hard look at their loyalty programs and begin to incorporate social influence into the design of those programs. Innovators like Capital One are seizing them.

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Improved Klout Topics

Tuesday, December 6th, 2011

Influence is contextual; understanding what you are influential about is as important (or more) as how influential you are. Today we’re excited to release a big update to our topic system. We’ve added more topics and more control over your topics. We’re also better highlighting topical influencers on Klout.

More Topics
We’ve added many more topics so that you can be an influencer in just about anything. You can now more easily find topics with our new search bar.

Add and Control your Topics
Our system detects your influential topics based on the engagement you receive from your audience. Sometimes, there’s a topic that you know you’re influential in that our system doesn’t pick up.

Today, we’re allowing you to add that topic to your Klout profile from the topics tab. Just search for the topic you’d like and you can add it to your tab. As other people +K you in that topic, you will increase the strength of your influence in that topic.

Highlighting Topical Influencers
If you’re one of the top influencers in a given topic’s leaderboard, you should be recognized for that influence. We’ve added sashes to highlight this distinction:

- Top +K recipients receive a blue sash. A Top +K recipient is a user who has received the most number of +Ks in a certain topic over the past 90 days. (shown below)
- Top influencers detected by our system receive a gold sash.
Users who are both a Top +K recipient and Top influencer will be recognized by a blue and gold sash.

We’re excited about this new release and can’t wait to hear what you think! You can expect that we will be continuing to improve topics and add more features to help you better understand your topical influence. We’ll also be hosting a #KloutChat on Topics tomorrow at 3PM PT, expect more info to come tomorrow morning!

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Do You Have Google+ Klout?

Tuesday, November 22nd, 2011

Our mission here at Klout is to help you understand and leverage your influence. As we add more networks we can more accurately measure your influence. Today, we are excited to announce that Google+ is now a part of the Klout Score!

Since users started connecting their Google+ to Klout in late September, we have been hard at work building a model for G+ influence. With its explosive growth and innovative features, it’s a notable addition to the Klout score.  From the get-go, Google+ came with circles, which set boundaries for shared content.  As on Facebook, you can Like content from other users (called a “+1”) and comment on it. People validate your content by +1’ing it.  They can also Reshare it — which will spread it further through your own circles as well as spreading it to their own. Since it launched, Google+ has seen early adopters crossing over from Twitter and Facebook, especially in the tech industry.  The Reshare, which is in some ways similar to a Retweet, allows Google+ users to comment and discuss topics of interest similarly to Facebook, while having an immediacy of Twitter.

We are currently measuring influence for users who have already connected their Google+ accounts to Klout. Of those users, 62% are active on Google+ and therefore should see it affect their Score based on their ability to drive action on that platform.

Google+ and your Score

If you are active on Google+ and have connected your Google+ account to Klout, you will see a Score increase. Regardless of activity level, no user with Google+ connected will see a Score drop. Similarly, we do not penalize users who do not connect Google+ accounts. We measure influence on Google+ by analyzing public posts.

Distribution of Google+ Influence

The graph below shows the distribution for active users before and after adding Google+ to their Scores. In the graph below, the x-axis shows ranges of Scores. You’ll note that users active on Google+ tend to have scores between 30 and 60, which is much higher than our overall average Score of 20.

The median Score change for active connected users is 0.4742 and the mean Score change is 2.1577. We did see some users who have really embraced Google+ as a platform saw Score jumps of up 40+ points.

Comparing Google+ to Twitter and Facebook

Google+ has a hybrid of characteristics from both Twitter and Facebook. Facebook tends to be a tightly connected network, where users are connected to each other based on mutual agreement. You can connect to someone on Facebook only if they have accepted your friend request or vice versa. Twitter is a more loosely connected network because it is possible for you to be connected to someone whom you may not know. For example, you may follow Barack Obama, though he does not know you personally or follow your tweets. Google+ incorporates elements of both models with the use of circles, and is therefore more tightly connected than Twitter, but not as tightly connected as Facebook.

We compared the behavior of users on Google+ based on their other connected networks. The first plot shows how the distribution changed for users who are active on Twitter and Google+ only, the second shows the same for users who are active on Facebook and Google+ only, and the third shows the same for users who are active on all three networks. The last (with all three connected) is the largest group. One observation from these plots is that most active Google+ users are also active on Twitter and Facebook, which is why most users fall in the 30 – 60 Score range, and why you see a smaller change in the last distribution.

Comparing Social Actions on Google+, Twitter, and Facebook

Key similarities:

  • A comment, like or +1 on either Facebook or Google+ is a sign of engagement between the user who posted the content and the user who commented / liked / +1ed it.
  • A +1 on Google+ is similar to a like on Facebook, in the sense that both are validation mechanisms for “approval” of content.
  • A Reshare on Facebook or Google+ or a Retweet on Twitter both propagate the original content to a wider audience.

Salient differences:

  • A comment or a Like on Facebook may cause your content to appear in the news feed of mutual friends. On Google+ a comment or +1 surfaces your content not just to mutual friends but to anyone who has added you to their circles.
  • +1s on Google+ may also cause your content to appear in Google search results.
  • Due to the larger size of the network, a Retweet on Twitter may propagate your content to a wider audience than a Reshare on Google+ or Facebook. On the other hand, a Reshare on Google+ or Facebook may help you engage with an active audience, even if the size of the audience is smaller.

As part of the process of building this scoring model, we found comparisons with other networks helpful, but ultimately we look at each network holistically to create a scoring model.

Google+ Stars

We took a closer look at the “movers and shakers” on Google+ whose Scores increased significantly in this release. There are two interesting categories whose Score went up:

  • New Voices: Users who “jumped” on Google+ and found their voice there.  Their Score was low to begin with, and we see some impressive rises here.
  • Growing Influencers: Users who were already influential on other networks, who increased their engagement through Google+

New Voices

Erica Joy (G+ account) works at Google TV and her Klout Score had risen by a whopping 62 points! She shares content predominately about politics and food, getting lots of engagement from her audience.

Tamara Pruessner (G+ account) is a nature photographer and uses Google+ to showcase her photos. She’s found an engaged audience who follows her work and that’s increased her Score from 11 to 67.

Growing Influencers

Thomas Hawk (G+ account) is a photographer, regularly appearing on http://www.thisweekinphoto.com/.  He uses Google+’s excellent photo-sharing features which allow viewers to see all photos from posts conveniently. He is also an advocate of Google+ and connects photographers to the community.  An already high Klout score of 69 rose to an amazing 82.

Tom Anderson (G+ account) is the founder of MySpace.  He is “happily retired” and a power social media user. He took to Google+ with gusto, as many early technology adopters. He discusses topics such as gadgets and modern art, generating many comments from his numerous followers — he’s been added to circles more than 400,000 times!  Tom’s Klout Score has increased from 64 to 77.

Jason Calacanis (G+ account) is a serial entrepreneur, angel investor, and writer.  He shares a lot of photos about political issues, as well as posting about his startup activity, new apps, and related events.  Like Thomas Hawk, he runs a This Week show — but for startups instead of photography. His Score jumped by 11 points.

The same trends are reflected among folks at Klout. Out of about 50 people, only 4 saw a bump. For instance, Megan Berry (G+ account) rose by 3 points, while Derek Wollenstein (G+ account) rose by almost 4 points, proving that being a tech guy pays on Google+, even if you only talk politics there!

In summary:

  • Active Google+ users on Klout will see an average Score increase of 2.177.
  • Active Google+ users tend to also be active on Facebook and Twitter.
  • Google+ allows for close interactions like Facebook, while retaining the ability to share widely like Twitter.
  • Users who see a big jump in score from Google+ generate a lot of discussion and engagement with focused, high-quality content.

We’re excited to add Google+ as the latest of our networks and would love to hear your feedback. Also, check out our own Google+ page!

Update 11/30: We recently resolved an issue with G+ data collection and have updated accounts that were affected. Today, some users will see an increase and some users will see a decrease as we take into account the new data and the distribution changes. Active Google+ users on Klout will see an average Score increase of 2.1636.

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A More Accurate, Transparent Klout Score

Wednesday, October 26th, 2011

Today we’re releasing a new scoring model with insights to help you understand changes in your influence. This project represents the biggest step forward in accuracy, transparency and our technology in Klout’s history. Joe shared the full vision behind these changes in his post last week.

Influence is the ability to drive action and is based on quality, not quantity. When someone engages with your content, we assess that action in the context of the person’s own activity. These principles form the basis of our PeopleRank algorithm which determines your Score based on:

  • how many people you influence,
  • how much you influence them and
  • how influential they are.

We analyze 2.7 billion pieces of content and connections daily. Reaching this scale, we’ve introduced significant upgrades to our platform, allowing us to handle this explosive growth. Now, we can add more networks and other sources of your influence much, much faster.

Insights help you understand why your Score changed. Each day, you can see which subscore and people in your network caused that change. You can also view insights on your friends’ profiles.

These changes are a significant milestone in the Klout Score’s evolution and you can continue to expect more improvements in the future. As always, your opinion is very important to us and we’d love to hear your feedback.

How will this affect my Score?

A majority of users will see their Scores stay the same or go up but some users will see a drop. In fact, some of our Scores here at the Klout HQ will drop — our goal is accuracy above all else. We believe our users will be pleased with the improvements we’ve made. Below is a distribution of the Score changes. You’ll note large decreases in Score are rare.

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A New Era for Klout Scores

Wednesday, October 19th, 2011

More than three years ago the Klout Score was born in my bedroom in New York City as a way to make sense of the noise I was seeing in social media. I could share my opinion about anything, instantly, with the people who trust me and the data was available to measure my impact. Fast forward to today and we now have over 3,500 companies using the Klout Score to reward influencers with Klout Perks, give better customer service, reward loyalty, recruit, and much more.

The biggest change in the past three years is that (thankfully) we have people way smarter than me spending each and every day improving the algorithms that calculate the Klout Score. I am incredibly proud of the work the team has done and I am excited to announce the biggest improvement to the Klout Score in our history is launching next week.

People Rank
We’ve often thought of what we’re doing as a form of PeopleRank and this is a giant step in that direction. We’ve improved the stability and accuracy of our scores. Furthermore, our subscores have always been an important part of Klout. This update will make them more clear and make changes easier to understand.

True Reach
True Reach is the number of people you influence. It is a real number of people we find by looking at the impact you have on your connections. We analyze over two and a half billion connections and pieces of content every day in order to accurately gauge who is in your true reach.

Amplification
Amplification is how much you influence these people. We analyze how many people in your potential audience act upon your content. We take this a step further and understand what an influence signal means in the context of that person. For instance, if I rarely like or comment on anyone’s posts, but choose to do so to yours, that is more meaningful than if I like 60 posts a day. Amplification indicates the effect you have on your audience.

Network Impact
Network Impact is the influence of your audience. This is on a 1 to 100 scale and indicates the influence level of people who engage with your content. It’s not just about how many people you reach, it’s about getting your message to the right people. Having more connections won’t help your Network Impact, but having influential connections will.

Accuracy & Transparency
The subscores contribute to one overall score, the Klout Score. We’ve always been transparent about the various activities that could impact your Klout Score but we now have the power to share the specific actions that are helping or hurting your score. When your Klout Score changes you will be able to match it to a corresponding change in one of these subscores and understand why the change has occurred. If your Score goes up because more top influencers are acting upon your content, we will share that with you.

Influence is the Ability to Drive Action
The core premise behind our algorithms has always been that influence is the ability to drive action. We have tightened this concept even further in this release. You are not more influential because you tweet or use Facebook more, you are influential because you have an influential audience engaging with your content.

The Standard for Influence
With thousands of companies and millions of people leveraging the Klout Score, we take our role as the standard for measuring influence incredibly seriously. We are very early in what we view as a long journey. The team here at Klout is thrilled about the challenge ahead of us and are completely dedicated to creating the most accurate measurement of influence in the world. To that end, you can expect the way we measure influence to continue to evolve as behaviors change on the social web or as new networks like Google+ emerge. The majority of the time these changes will be incremental and invisible to most people, but this world changes fast and occasionally you can expect us to make significant changes like the one we are launching next week.

And of course, I know you want to know…

How will this affect my Score?
A majority of users will see their Scores stay the same or go up but some users will see a drop. Some of our Scores here at the Klout HQ will drop (including mine) — our goal is accuracy above all else. We believe our users will be pleased with the improvements we’ve made.

This is a project that’s been under development for over three months, and, in many ways, over the three years since Klout started. We appreciate your trust and support and we can’t wait to hear what you think. We will let you know when this new model goes live next week and will continue to work to provide the deepest and most accurate insights into your influence possible.

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Google+ Now Has Klout

Tuesday, September 20th, 2011

Today we’re excited to announce Google+ is now integrated into Klout. As the fastest growing social media destination of all time, Google+ quickly became a highly requested feature. With it’s intuitive handling of privacy and sharing – bridging the public/private divide – it’s captured our attention from the start.

Google+’s unique social controls allow for unique engagement and amplification:

  • Users can tailor their content to a specific audience or open it up to the public.
  • The scale of in-line discussions Google+ makes possible is unprecedented and a powerful way to influence others.
  • As the market leader in search, Google has also integrated public posts into their search results, expanding the audience of content creators and their potential influence.

We’ve seen people using the service as a blog replacement, a user feedback system and, of course, to post pictures of their cats. In all of these cases, we’re interested in measuring your ability to drive action: getting added to circles won’t increase your Klout score but getting comments and +1’s on your posts from influential users certainly will.

You can connect your Google+ account from the dashboard right now and you’ll be among the first to have it integrated into your Score.

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Dive Deeper into Klout with Topic Pages

Thursday, September 15th, 2011

Most people immediately reference the Klout Score, our 1-100 rating of a person’s overall influence online, when they think about Klout. As a single number, the Klout Score is useful in making quick judgments and ranking overall influence.

But users are more than a single number, and Klout’s more than just a score. That’s why we’re excited to launch our Topic Pages beta to a wider preview audience today.

Klout’s Topic Pages aim to provide more context about a topic: we present top influencers in a given topic, regardless of their overall Klout score. Pages showcase topical content that recently influenced others, surface top +K recipients, and that’s just the beginning — we plan to add further analytics, trends, and related content over the coming months.

The preview is now open to all users who opted into the Topic Page perk last month. Check back soon if you’re still waiting — we’re letting more people in every day. (And a tweet can’t hurt your chances).

We’ve received positive reactions from select users who previewed Topic pages earlier, and we’re excited to expand that group now. Please leave your feedback and what else you’d like to see in the comments below!



Q&A:

Q: How do I browse topic pages? How do I know I have access?
You’ll receive a notification when you’re added to the preview. Topic pages can be accessed by clicking through any topic link on the site, such as from someone’s topic page. We plan to add more discovery and search options in the future.

Q: How do you determine top influencers and content for a topic?
Top influencers are determined based on interactions and engagement from other topical influencers on content relating to a specific topic. Likewise, we curate topical content based on the engaging influencers, and their interaction with the topical content.

Q: Who can see topic pages?
Topic pages are open to users who opted into the Topic page preview perk last month. We’ll continue to let more users into the preview over the next few weeks.

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100 Million People have Klout

Wednesday, September 7th, 2011



Today, I am excited to announce that 100 million people now have Klout Scores. While this is an exciting metric for our team, I think it’s important to recognize the broader implications of this milestone. One hundred million people with Klout Scores means that there are 100 million voices effectively leveraging the social web to share their opinions, hopes and dreams and shaping the decisions of the billions of people now listening to them.

If you look back at the last 100 years of mass communication, you can begin to truly appreciate the implications of this diffusion of influence – from corporations and the media elite to the masses. Just this year we have seen this power play out in revolutions around the world fueled by individuals leveraging their influence on the social web to change history. Increasing numbers of people are finding their voices online and, as a result, we are now adding millions of influencers to our index every few days.

We believe that every person who creates content online has influence. Our goal is to understand what they are influential about and who they are influencing. The technical challenge of collecting and analyzing this data every single day is staggering. However, knowing that we are helping discover the impact of every person in the world leaves us with no shortage of motivation.

The 100 million influencers that Klout recognizes come from across 10 networks including Facebook, Twitter, LinkedIn and Foursquare. In the coming months you will see Klout continue to add more networks. We intend to find influence wherever it exists. We also will be releasing some features to help these influencers better understand their Klout Scores, how they can be even more influential and the topics they have the biggest impact on. Giving influencers the tools they need to understand and maximize their influence is something we are very passionate about.

We love that the internet has enabled 100 million people to share their thoughts and opinions to shape the decisions of the world and we can’t wait to announce our growth to one billion influencers.

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