The Official Klout Blog

Archive for August, 2012

The Stories Behind the Score

Friday, August 24th, 2012


Last week Klout released a major update to our score model and a preview of our new moments feature that showcases your most influential social media activity. Internally the codename for this project was “Maxwell”, for the Scottish physicist James Clerk Maxwell, whose discoveries helped pave the way for modern physics.

The Maxwell project brought together a team of engineers, designers and product managers across Klout in a months-long effort to evolve the Klout Score and rethink how people can benefit from the insights Klout enables. We’ve gathered stories from a handful of the members of the Maxwell project for you here.

Big Data, Big Challenges
Andras Benke: I’m the technical leader of the Maxwell data and science team. We built up a big data pipeline based on a brand new architecture and completely replaced our scoring system.
Andras

Adithya Rao: I was responsible for building the scoring models for each network individually, and combining them together into the final Klout score. This also included extracting information from all the networks, as well as real world sources and using them meaningfully to count towards the score. Continuously tuning the models to be accurate, while meeting users’ expectations, was probably the most challenging problem I faced during the project.
Adithya

Nemanja Spasojevic: I worked on the backend data pipeline. We kept up with increasing demands for data quality as the project progressed, and with a high pace of iterations given the size of data. Processing and re-processing big data to make sure we kept up the development pace required, while still maintaining the legacy pipeline, required a lot of nerves from the team.
Nemanja

Girish Lingappa: During development and testing, we had to dig through millions of users’ scores and billions of messages to debug issues. Sometimes it felt like looking for a needle in a haystack.
Girish

David Ross: I am responsible for the data serving infrastructure for the Score and moments. including designing fast, scalable, and reliable API endpoints. Moments is the most challenging serving problem Klout has ever tackled. If you think about the amount of data that needs to get served to millions of users, moments is quite the scalability challenge. After many whiteboard sessions and iterations, we are making it happen.
Dave

Jerome Banks: I built out most of the data pipeline. Technically we had to deal with large datasets while still remaining agile. 
Jerome

Designing the Vision
Matt Sperling: The biggest challenge from a design standpoint was shifting the focus from the score to the story behind the score. Our solution was to show people the social interactions impacting their score on the dashboard, while giving them a showcase of their best moments on their public facing profile. Hence the design of interaction and moments. Alongside this we did a pretty substantial redesign of the site.
Matt

Mark Azevedo: I was responsible for building the original moments user interface prototypes. Now that we are no longer in the prototype phase, we will continue iterating on moments as a platform for revealing influence in your everyday social interactions. The Klout.com team who worked on the site redesign made it possible to support moments as a product.
Mark

Maxwell in the Real World
Adithya Rao: I am proud to be part of a team which was able to crunch such huge amounts of data and create a product that is hopefully going to redefine how people consume social data on the internet.

Nemanja Spasojevic: In the end, its the users that really matter. Being able to deliver on such an ambitious goal is the dream of any engineer.

Matt Sperling: I’m thrilled that we are giving Klout users a profile they can be proud of. It’s something they can show off no matter what their score.

Andras Benke: We are processing an amazing amount of data every day. Creating a stable system which is able to do this is pretty challenging even with today’s big data technologies.

What’s Next
The launch of the updated Klout score and moments is just one step on the road to helping everyone discover their influence. We’re excited about this release but we’ve already begun work on more great new features to come.

Posted in design, engineering | 29 Comments »

Klout for Good: Bring Clean Water to Rwanda

Tuesday, August 21st, 2012


Klout believes everyone has influence, and influence comes with responsibility. Klout for Good aims to help leverage your influence to make the world a better place for everyone.

Clean water is a basic necessity that we easily take for granted. We can effortlessly fill our glasses from the faucet or buy bottles at a convenience store without a second thought. In other parts of the world, people are not as fortunate—800 million people don’t have access to clean drinking water. The hardest hit areas are in developing nations, like Rwanda, which is predominantly rural and one the most densely populated nations in Africa. Charity: water, a non-profit organization, helps bring clean and safe drinking water to people in developing nations. Charity: water is working directly with the people of Rwanda to raise $1.7 million, which would give 26,000 people in the Rulindo District clean and safe drinking water.


forgood.klout.com

Back in March 2012, we partnered with charity: water for its “Donate your Birthday” campaign, and more than 5,000 Klout users answered the call to donate their birthday toward clean water donations rather than receiving gifts. We’ve teamed up again with our friends at charity: water to help raise awareness about their “September” campaign. Visit the Klout for Good website, watch videos of personal stories from the people of Rwanda, and donate your influence by sharing the site with your friends and family.

Keep coming back to the site as we’ll be posting new video content every week until the end of their “September” campaign. During the final week of the campaign, we’ll bring you a live video of charity: water employees on the ground in Rwanda.

Posted in Klout for good | 3 Comments »

JAMBOX Heaven Starts Seven Days Early for Klout Users

Tuesday, August 21st, 2012


As you could tell from last week’s announcement about our updated Klout Score and redesigned website, we’ve been hard at work to evolve Klout in every way. We’ve always held the belief that everyone has influence, so we’re constantly on the move to find ways to bring value to all of our users. This means getting Klout influencers early access to exclusive products and experiences from top brands before they are available anywhere else.

This week, Jawbone, maker of JAMBOX—the #1 best-selling wireless speaker—has stepped up in a huge way, letting Klout users experience the newest JAMBOX a full week before anyone else.

You can be the first to build your own custom JAMBOX a week before it’s available to the public. Users can mix and match between 13 grill and nine cap options to create more than 100 design combinations to represent your favorite sports team (Hello 49ers!), alma mater, school, personal style—you get the picture. You can then share your designs with friends and grant them early access to create their own JAMBOX. Check out the landing page here to learn more.

“We’re excited to give Klout users the first peak at our new custom colors for JAMBOX. As a platform, we think Klout is a great way to engage influencers and encourage social sharing, and we can’t wait to see what color combinations are most popular amongst the Klout community,” said Travis Bogard, vice president of product management and strategy at Jawbone.

You might remember exclusive offers from Spotify, Microsoft and Audi that were only available to Klout influencers. Stay tuned – we’ll keep coming at you with more amazingness.

Posted in announcements | 7 Comments »

Discover Your Klout

Tuesday, August 14th, 2012


Social media is evolving every day. In just the past four years, we have seen Facebook grow from 100 million to over 900 million users. We’ve seen Twitter usage increase from 300,000 tweets per day to over 400 million tweets per day. LinkedIn has grown from 20 million to over 175 million users. The movement that grew out of college dorm rooms now has the power and scale to launch new markets and topple governments. And the rate of change is unprecedented in the history of technology and media. Since Klout was founded in 2008, we’ve seen the emergence and rapid growth of new networks, with many introducing powerful shifts in behavior, influence, and the way that ideas are shared.

Measuring all of this is a monumental challenge. Our team of engineers, scientists and hardcore social media users are obsessed with providing every person with the most accurate and transparent view of their influence and the power of their ideas. To accomplish this, we are constantly adapting and evolving our measurement to stay ahead of the social media growth curve.

Today, we’re introducing some of the most significant product updates in Klout’s history. With these updates, we’ve concentrated on helping everyone to gain a clearer, more accurate understanding of how they influence other people through the ideas they share.

Here’s what we’re announcing today:

  • Increased accuracy with an updated Klout Score that now includes significantly broader data sets and signals, including our first steps towards including real-world influence. We now include many more actions from Facebook, Twitter, Google+ and more, and for the first time incorporate Wikipedia as a signal. We’ve published more information about what goes into the Score here.
  • More transparency with a brand new feature called “moments” that showcases your most influential social media activity—the times when your ideas most impacted and touched the people in your world.
  • New, elegant site design that emphasizes your best content from across your connected networks.
  • More Data, More Often
    We have increased the number of social media signals we analyze from less than 100 to more than 400. We have also increased the number of data points we analyze on a daily basis from 1 billion to 12 billion. All of this additional data helps us deliver a more accurate Score for everyone on Klout.

    Real-World Influence
    Our long-term goal is to understand and analyze all the world’s influence, both online and offline. Today, we are entering the early stages of incorporating real-world influence into the Klout Score by integrating Wikipedia. We see a Wikipedia entry as a significant indicator of one’s ability to drive action in the real world. We’ve tested this method over the past several months and the updated Scores of recognized world leaders like Barack Obama and Warren Buffett more accurately reflect their real-world influence. Go here to see examples of how Scores are being calibrated by these new inputs.

    Distribution Shift
    The social Web is evolving, but one thing that’s not changing is the continued growth we’re tracking. Interaction and participation levels in the networks we measure are growing exponentially. We’ve adjusted the distribution of Klout Scores to better reflect the growth in engagement across the Web.

    Moments
    Moments is a significant addition to the Klout user experience. This feature displays the content and ideas that have been most influential across all of your networks, all in one place. Moments will also help you see interaction patterns emerge that can help you shape your influence and improve the quality of your ideas. We’ll make moments available to everyone over the next few weeks. You can also check out a preview here.

    Shiny New Site Design
    We’ve redesigned Klout.com to focus on the content that shapes your influence through each interaction. Our goal is to deliver a cleaner, more authentic representation of the insights and understanding you’ll now be able to get when you come to Klout. Like moments, we’ll initially make the new website design available to a small percentage of users and roll it out to everyone over the next few weeks.

    This update marks the next phase of Klout’s evolution into the dynamic, engaging platform of understanding and insight that I envisioned. Our ongoing vision is to help everyone discover and be recognized for their influence. Your ideas are more powerful than you can imagine, and with these updates to Klout, we are taking a step towards helping you understand that influence and better create ideas that shape the world around you.

    We know how important the Klout Score is to you. I look forward to hearing your feedback and hope you’ll find these updates to be as useful and awesome as we do.

    Posted in announcements | 184 Comments »