Here at Klout, we process terabytes of data every day to help you understand and leverage your influence. We have our own internal metrics to verify that every network is being processed correctly and scoring runs smoothly. We know that processing this data correctly is part of what makes people trust Klout.
This weekend we experienced a bug with our pipeline for processing data for LinkedIn, and this resulted in a score drop for about 0.001% of our scored population which lasted approximately eight hours on Sunday. We know that even though the number of affected users isn’t large, it’s a big deal to anyone who is relying on the score and we take it very seriously.
We’re working to ensure we keep you, our users, updated about any issues we experience and work to resolve them quickly. We’ve setup a dedicated @KloutStatus twitter account, so you can follow the updates as they happen
We’re always working to improve our processes and we have big improvements coming very soon. If you think you can help, we’re hiring.